Pharmacy Management In Canada
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Pharmacy Management In Canada From CFP
“With the ever-changing scope of practice for pharmacists and the need for maintaining clinical expertise, often management issues are not given the same dedicated focus,” says Editor-in-Chief Wayne Hindmarsh, Dean Emeritus of the Leslie Dan Faculty of Pharmacy, University of Toronto. “I congratulate the Canadian Foundation for Pharmacy for leading this initiative.”
In its 12 sections, Pharmacy Management in Canada (produced in 2015) delves into a wide range of topics, from developing a strategic business plan and financial management of your practice, to marketing and quality control. An entire section is dedicated to developing, implementing and managing clinical pharmacy services.
Copies can be purchased for $184 ($146.75 for students) through the Canadian Pharmacists Association.
Also available: Managing Your Pharmacy: The Business Essentials, an online learning program based on Pharmacy Management in Canada and developed by the Canadian Pharmacists Association and the Ontario Pharmacists Association. The program is available as individual learning modules. Complete the whole program and receive a free copy of the textbook. Note: accreditation expired on Feb. 28, 2021.
I. Business Environment – the Canadian Pharmacy Landscape
Section Editor: Roderick A. Slavcev
1. Industry Analysis: The Past, Present and Future – Roderick A. Slavcev
2. Macro-environmental Analysis – Harold Lopatka
3. Micro-environmental Analysis – Roderick A. Slavcev
4. Stakeholder Analysis – Atul Goela
II. Analysis and Planning
Section Editor: Alan Low
5. Essential Components of a Strategic Plan – Jason Perepelkin, Dr Kishor M. Wasan
6. The Foundations of Building a Successful Strategic Plan – F.A. Derek Desrosiers
7. The Pharmacist Entrepreneur –Alan Dresser, Michael S. Jaczko
8. Assessing the Critical Attributes of a New Venture –Roderick A. Slavcev
III. Leadership, Management, Entrepreneurship and Personal Effectiveness
Section Editor: Kevin W. Hall
9. Leadership and Management – Kevin W. Hall, Ron McKerrow
10. Change Management – Meagen Rosenthal, Kevin W. Hall, Ross T. Tsuyuki
11. Personal Effectiveness – Kevin W. Hall, Ron McKerrow
12. Professional Competence and Ethics – Rene Breault, Jill Hall
13. Personal Finance – Mike Sullivan
IV. Financial Management for Your Practice
Section Editor: Michael S. Jaczko
- Sample financial statements
14. Financial Statements and Forms of Business Ownership – Rubin Cohen
15. Statements Included Within Financial Statements –Michael S. Jaczko
16. Financial Ratios: Putting the Numbers to Work –David Cunningham
17. The Canadian Third-Party Payer Market – Mike Sullivan
18. Hospital Financial Administration – Bill Wilson
V. Risk Management
Section Editor: Michael S. Jaczko
19. Managing Risk in a Pharmacy Setting – Michael S. Jaczko
20. Insurance Basics – Michael S. Jaczko,Ron Poole, John T. Hunt
VI. Operations
Section Editor: Rita E. Winn
21. Pharmacy Operations – Jody Shkrobot
22. Inventory Management – Rick Brown
23. Loss Prevention in Pharmacy – Leigh Jones
24. Safety and Security in Pharmacy – David Toner
25. Pharmacy Services – Stacy Johnson
26. Contingency Planning – J. Reddy Bade, Anita Brown, Bob Brown, Aleksandra Trkulja
27. Legal Considerations for Pharmacy Operations – Della R. Croteau, Mark N. Wiseman
VII. Quality Control, Quality Assurance and Continuous Quality Improvement
Section Editor: Kevin W. Hall
28. Medication Incidents and Quality Improvement – Todd A. Boyle, Certina Ho
VIII. Human Resources Management
Section Editor: Rita E. Winn
29. Introduction to Human Resources Management – David Town
30. Creating a Desirable Workplace: The Eternal Circle – Susan E. Beresford
31. Effective Management Styles – Billy B. Cheung
32. Effective Management of Human Resources – R. Mark Dickson
33. S.H.O.T.: Screening, Hiring, Orientation and Training – Rita E. Winn
34. Performance Management – Rita E. Winn
35. Conflict Management and Progressive Discipline – R. Mark Dickson
36. Managing in a Unionized Environment – Tracey Phillips, Mark Coulter
37. Legal Considerations in Employment and Labour Law – P.A. Neena Gupta, Roger Tam
IX. Developing, Implementing and Managing Clinical Pharmacy Services
Section Editor: Alan Low
38. Developing Patient Care Services – Alan Low
39. Planning Patient Care Services –John Shaske
40. Implementing Patient Care Services –John Shaske
41. Evaluating Patient Care Services – Carlo A. Marra, Nicole W. Tsao
X. Organizational, Business and Professional Communications
Section Editor: Jason Perepelkin
42. An Introduction to Pharmacist Communications, Communication Models and Theories – Lisa M. Guirguis
43. Communicating with Pharmacy Employees – Jason Perepelkin
44. Communicating with Your Patients and Across Cultures – Kyle John Wilby, Zubin Austin
45. Communicating with Other Health Care Professionals – Jason Perepelkin
46. Advocacy and Strategic Communications – Jeff Morrison
XI. Marketing, Promotion and Customer Service
Section Editor: Jason Perepelkin
47. Introduction to Marketing and Key Concepts – Jason Perepelkin
48. Unique Characteristics of Products as Services – Jason Perepelkin
49. Loyalty, Consumer Behaviour and Evaluation – Michael Boivin
50. Market Segmentation and Strategy – Grant Alexander Wilson
51. Marketing Communications – Anne Marie Wright
52. Social Media Marketing – Kelly A. Grindrod
XII. Business Plans
Section Editor: Roderick A. Slavcev
53. Business Planning to Business Plan – Vezna Nguyen, Bryan Davis
Glossary
Index
The editorial board for Pharmacy Management in Canada sincerely thanks the 56 contributing authors and 41 reviewers who volunteered their time and expertise to make this textbook a uniquely Canadian, quality educational tool.
We would also like to recognize the Board of Directors at the Canadian Foundation for Pharmacy (CFP), who put the capital at risk to make this project a reality. Without their vision, this project would not have taken flight. They saw the need for this textbook in the pharmacy community and provided the much-needed support to set events in motion. The journey toward a finished product was achieved under the expert direction of Dayle Acorn, CFP’s Executive Director.
Since 1945, the Canadian Foundation for Pharmacy has fulfilled its mandate of advancing the profession of pharmacy. Through the Innovation Fund, CFP has supported a number of research projects that are focussed on demonstrating the value that pharmacists can contribute to the Canadian healthcare system. We hope that this textbook will also contribute to the advancement of the profession by helping to develop the next generation of pharmacists.
We would also like to extend our gratitude to Christine LeBlanc, managing editor, for keeping this project moving and grounded in sound editorial context. And we thank Brush Education, which provided the steady guidance of a publishing house to see this project to completion.
Supporting the Foundation were a number of companies and individuals who very generously provided unrestricted educational grants, as detailed below.
Principal Benefactors
- Green Shield Canada – $25,000
- McKesson Canada – $25,000
- Pharmascience – $20,000
- Desante Canada – $15,000
- Ontario Pharmacists Association – $10,000
Patrons – $5,000
- Alberta Pharmacists Association (RxA)
- Allied Pharmacists Inc.
- AstraZeneca Canada
- BC Chain Drug Stores
- Pharmasave Drugs (National) Ltd.
- Safeway Pharmacy
- Shoppers Drug Mart
- TEVA Canada
- Turner Drug Store Ltd., London ON (in memory of Glen Robb)
Friends of the Foundation – $1,000
Canada’s Charity of Choice to Support Pharmacy
As a registered charity, the Canadian Foundation for Pharmacy (CFP) is uniquely positioned to fund practical research and innovative practice models at the grassroots level, as well as recognize the leaders of today and tomorrow. Our vision is to be a catalyst for change in the profession of pharmacy by seeking out, nurturing and inspiring innovation. Your donations are a way to give back to a profession that has much to look forward to. Thank you for your support.