Saleema Bhaidani, Director, Pharmacy Innovation & Professional Affairs at Whole Health Pharmacy Partners, and researcher Lisa Dolovich at the University of Toronto are conducting a retrospective analysis of the impact of an appointment-based model (ABM) for pharmacy practice based on data obtained from six independent pharmacies, part of the Whole Health Pharmacy banner, which implemented ABM in September 2017. ABM uses medication synchronization to coordinate refills into one pick-up, which enables pharmacists to conduct appointments where they can review, address and follow up on medication issues on a monthly or regular basis. The study will seek to evaluate clinical outcomes and the impact on adherence, as well as ABM’s impact on workflow and pharmacy staff.